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About Black Stones Inc
Our Mission
At Black Stones Inc, our mission is to empower brands through innovative marketing strategies. We believe in creating meaningful connections between businesses and their audiences.
Welcome
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Return and Refund Policy
📌 1. Refund Policy
- Full Refunds apply only if services have not yet commenced and Black Stones Inc. is notified at least 14 days before the scheduled start date.
- Partial Refunds are available on a pro‑rata basis for any remainder of prepaid services unused, minus:
- A cancellation fee of 20% of the total project fee, covering setup and preparations reddit.com+11dignetic.com+11netvisibuild.com+11.
- Any third‑party costs already incurred (e.g., ad spend, software licenses)
- A cancellation fee of 20% of the total project fee, covering setup and preparations reddit.com+11dignetic.com+11netvisibuild.com+11.
- Non-Refundable Items:
- Initial consultation and strategy development fees.
- Work already delivered (e.g., content, designs, launched campaigns).
- Account or campaign setup fees
- Initial consultation and strategy development fees.
2. Cancellation Policy
- Client-Initiated Cancellations:
- If requested before project start, no fees apply and full refund issued.
- If cancelled after work has begun, client is billed for:
- Completed work up to cancellation date.
- A 20%–30% cancellation fee of the total project fee
- Usage of any third-party services or ad spends to date.
- Completed work up to cancellation date.
- If requested before project start, no fees apply and full refund issued.
- Agency-Initiated Cancellations:
- Black Stones Inc. may cancel if the client breaches contract (e.g., non-payment, insufficient cooperation).
- In such cases, the client is refunded for any unused prepaid portions, excluding amounts owed for work already rendered.
- Black Stones Inc. may cancel if the client breaches contract (e.g., non-payment, insufficient cooperation).
3. Dispute & Chargeback Process
- Clients should first attempt to resolve disputes info@black-stoneinc.com.
- Refunds may be adjusted or withheld pending investigation.
- Clients initiating bank or card chargebacks may face:
- Suspension of services.
- Fees to recover chargeback amounts.
- Restoration conditioned upon full payment and resolution.
- Suspension of services.
4. Request Procedures
To request a refund or cancellation:
- Submit a written request via email (info@black-stoneinc.com), including:
- Project or invoice reference.
- Description of reason (e.g., dissatisfaction, schedule change).
- Desired outcome (refund, credit, cancellation).
- Project or invoice reference.
- Requests for refund or cancellation must be received within 14 days for full refund consideration or before project onset.
Black Stones Inc. will respond within 5 business days to confirm and outline next steps (refund schedule, invoicing, offboarding).
5. Dispute Resolution
- Black Stones Inc. will escalate unresolved disputes to mediation or arbitration, as specified in the client agreement.
- The governing law will be that of Black Stones Inc.'s registered jurisdiction.
6. Policy Changes & Updates
- Black Stones Inc. reserves the right to update this policy at any time.
- Clients will be notified of changes via email or during renewal.
- Continued use of services constitutes acceptance of updated terms.
Contact Us
Let's Get Started
Take the first step, and contact us to discuss your marketing and business goals. Send us a message, and we will get back to you soon.
Hours
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
TERms And Conditions
1. Definitions & Parties
This Marketing Services Agreement (“Agreement”) is entered into as of the Effective Date by and between Black Stones Inc. (“Agency”) and the client (“Client”).
2. Scope of Services
- Agency will provide marketing services as detailed in the attached Scope of Work (e.g., SEO, PPC, social media, ad campaigns, content creation, analytics)
- Any additional tasks outside the agreed scope require written approval and may incur extra charges
3. Term & Termination
- The Agreement is effective from the start date and continues for the term specified in the Scope.
- Either party may terminate with 30 days’ written notice. Client must pay for all services rendered through termination and any approved expenses
- Agency may terminate immediately upon Client breach, after written notice and cure period.
4. Fees & Payment
- Fee structure: retainer, milestones, hourly rate, or performance-based as specified.
- Invoices are due within 30 days unless stated otherwise; late payments incur a 1.5% monthly interest.
- Client reimburses approved third-party expenses (e.g., ad spend, tools)
- Agency reserves the right to suspend services for overdue payments.
5. Client Responsibilities
- Client shall provide necessary access (logins, brand assets, approvals) timely.
- Delays caused by Client may result in rescheduling or additional fees
6. Deliverables, Revisions & Timelines
- Specific deliverables, due dates, and revision limits are listed in the Scope.
- Agency will provide regular status reports or analytics as agreed
7. Intellectual Property Rights
- Upon full payment, Client receives ownership of final deliverables.
- Agency retains rights to proprietary materials (e.g., templates, processes)
- Client grants Agency a non‑exclusive, royalty‑free license to display deliverables in its portfolio.
8. Confidentiality
- Both parties agree not to disclose confidential information disclosed during the term and for two years after termination.
- All materials returned or destroyed upon request or termination.
9. Warranties & Liability
- Agency provides services “best efforts”; no guarantee of results unless specified in writing (e.g., lead quotas based on prior history)
- Neither party is liable for indirect, incidental, or consequential damages.
- Liability is capped at the amount paid under this Agreement .
10. Indemnification
- Client indemnifies Agency for claims arising from Client-supplied materials (e.g., IP infringement).
- Agency indemnifies Client for breach of confidentiality or unauthorized third-party IP claims.
11. Dispute Resolution & Governing Law
- Parties agree to negotiate disputes in good faith.
- Unresolved disputes will go to mediation, then binding arbitration under Wyoming law.
- The prevailing party may recover reasonable legal fees.
12. Relationship of the Parties
- Agency is an independent contractor, not an employee, partner, or agent .
- Neither party can bind the other outside this Agreement.
13. Non‑Solicitation & Exclusivity (Optional)
- Agency agrees not to work with direct competitors of Client during the term.
- Neither party may solicit or hire the other’s personnel for 12 months post‑termination.
14. Assignment & Subcontracting
- Neither party may assign or subcontract without written consent.
- Agency may engage subcontractors but remains responsible for their compliance.
15. Force Majeure
- Neither party is liable for inability to perform due to unforeseeable events such as natural disasters or government action.
16. Severability & Entire Agreement
- If any provision is unenforceable, the remainder stays in effect.
- This document, and its attachments, constitutes the entire agreement and supersedes prior understandings .
17. Amendments & Notices
- Amendments only valid if in writing signed by both parties.
- Notices to be sent via email or certified mail to addresses specified in the Scope.
18. Acceptance & Signatures
By signing below, both parties acknowledge and accept these Terms & Conditions.
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